Welcome to the Secret Reward Program

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  • These Terms and Conditions ("Terms") set out the terms and conditions which govern Viktor&Rolf’s Secret Reward Program loyalty programme ("Secret Reward Program").
  • References to ‘you’ or ‘your’ mean you as a participant in Secret Reward Program. References to ‘we’, ‘us’, ‘our’ or ‘Viktor&Rolf’ are to the provider of Secret Reward Program, which is L’Oréal (UK) Limited, acting through its Viktor&Rolf trading division. We are registered in England and Wales under company number 271555 and we have our registered office at 255 Hammersmith Road, London W6 8AZ.
  • The Terms supplement our website terms and conditions and our privacy policy.
  • Secret Reward Program is open to UK residents who are 18 years of age or older at the time of registration. Participation in Secret Reward Program is voluntary. You do not need to join Secret Reward Program to purchase Viktor&Rolf products.
  • Membership in Secret Reward Program and its benefits are offered at the discretion of Viktor&Rolf. Viktor&Rolf may, at any time, terminate, change, limit, modify or cancel Secret Reward Program (or any individual component of it) and/or these Terms, without notice. By enrolling in Secret Reward Program, you hereby agree to abide by these Terms, which may be updated from time to time by Viktor&Rolf in its sole discretion, and confirm that you meet the eligibility requirements set out herein.
  • Commercial use (e.g. purchasing product for the purpose of re-selling) of Secret Reward Program is strictly prohibited and will be considered an abuse of the programme. Viktor&Rolf reserves the right in its sole discretion, at the point of purchase or retrospectively, to determine whether, in its reasonable opinion, a purchase is for commercial use.
  • Viktor&Rolf may take any action it deems appropriate in its sole discretion, including closing or suspending your Secret Reward Program account and/or revoking any accrued rewards or vouchers if it has reason to believe you have contravened these Terms or are abusing Secret Reward Program in any way.
  • Only one Secret Reward Program programme account may be associated with a single email address. In the event of a dispute over a Secret Reward Program membership account, the registration will be deemed to have been made by the authorized account holder of the email address submitted at the time of enrolment. For the purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution) that is responsible for assigning email addresses for the domain associated with the submitted email address.
  • By enrolling in Secret Reward Program, members agree to provide true, accurate, current and complete information about themselves and to maintain and promptly update the information to keep it true, accurate, current and complete. If a member provides any data which is untrue, inaccurate, not current or incomplete, or if Viktor&Rolf, in its sole discretion, suspects that a member’s registration data is untrue, inaccurate or incomplete or that they are in any way abusing their membership in Secret Reward Program, Viktor&Rolf reserves the right to suspend, terminate or refuse that member’s participation in Secret Reward Program.
  • Secret Reward Program may be earned and redeemed only for purchases made on www. https://fragrances.viktor-rolf.com/uk or at any Viktor&Rolf third party retailer.
  • You may enrol in Secret Reward Program using this form and will be required to provide your full name, email address, birthdate and country of residence. Your enrolment will be confirmed with a welcome message sent to the email address provided. The welcome message will include your enrolment information.
  • Members who wish to leave Secret Reward Program may disenrol at any time. This can be done by contacting the Viktor&Rolf Customer Support. Please allow up to 30 days for this to take effect. Members will receive an operational email confirming their disenrollment from Secret Reward Program. Upon disenrollment, a member’s accrued points (if any) will be forfeited.
  • On enrolment in Secret Reward Program, you will automatically become a White tier Secret Reward Program member.
  • Once enrolled, you can earn points, specific to each product, by entering the 9 digit unique codes found inside Viktor&Rolf fragrances here. These codes will either be printed inside the lid of the product, or on separate leaflet inside the product packaging. As the codes are unique, a code may only be entered once by one member.
  • A Secret Reward Program member’s status is reflective of the number of points they have earned:
    • White tier Secret Reward Program member, for members who have registered without entering any code in the system.
    • Pink tier Secret Reward Program member, for members with 51 points and above.
    • Gold tier Secret Reward Program member, for members with 251 point and above.
    • Black Tier Secret Reward Program members, for members with 601 points and above.
  • Depending on your Secret Reward Program tier status, you can benefit from privileges such as early or exclusive access to promotions or competitions, birthday prize draws and other gifts from time to time. To keep up to date with all activations, you can opt in to marketing messages either when you enrol or by clicking on the Newsletter tab on the website at any time. The content and distribution of these privileges remains entirely at the discretion of Viktor&Rolf.
  • To maintain tier status, members must re-qualify within two calendar years of the date on which they achieve their current membership tier level ("Member Year"). In other words, a member must spend the same amount (i.e. 51+ points for Pink tier membership, 251+ points for Gold tiermembership and 601+ points for Black tier membership) within a year of achieving a particular tier in order to maintain that tier level. If a member does not maintain the required spend level during the two year-long tier window, the member will loose all its points and will be downgraded to the white status.
  • We shall not be held responsible if the code printed or inserted in a given product is torn off, cut, destroyed or in any way not present. If you buy a product which contains no code or the code is invalid, please contact your local Viktor&Rolf Customer Support by using the following form fragrances.viktor-rolf.com/uk/contact-us.
  • Members are at all times responsible for ensuring that their email address for Secret Reward Program is kept up-to-date and Viktor&Rolf are not responsible for any lost or delayed communications regarding Secret Reward Program. To review or change their account information at any time, members can review the "My Account" section of the website by logging on to http://secretservice.viktor-rolf.com/uk
  • Where members have opted in to receive further communications by email, members may periodically receive emails from Viktor&Rolf, including emails about Secret Reward Program and other personalised promotions and ads that may be of interest to you. Members may opt out of the marketing emails at any time by clicking the unsubscribe button at the bottom of our emails or contacting Viktor&Rolf Customer Support at https://fragrances.viktor-rolf.com/uk/contact-us. Where members do not opt in to receive further communications, minimum operational emails will still be sent to members in relation to their membership in Secret Reward Program only. Should a member wish to stop receiving all email correspondence from Viktor&Rolf, including operational emails, they must cancel their Secret Reward Program membership and allow 30 days for this to take effect.
  • Viktor&Rolf collects the following data in order to better understand its Secret Reward Program members:
    • Full name
    • Country of residence
    • Email address
    • Postal address
    • Birthdate, in order to run different actions for a members’ birthday
    • Product codes, in order to define the preferences of a member.
    For more information regarding our Privacy Policy, please click here.
  • Each reward may be redeemed on one occasion only and may not be retrospectively applied to previous purchases.
  • Secret Reward Program points have no monetary value and cannot be transferred, bought, sold or traded, except as stated in these Terms.
  • In the case of a dispute regarding the accrual of any member’s points, Viktor&Rolf’s decision will be final. Upon termination of membership for any reason, all points will be forfeited.
  • By enrolling in Secret Reward Program, a member agrees not to (a) take any action or (b) upload, post, submit or otherwise distribute or facilitate distribution of any user content (including text, communications, software, photographs, videos, sound recordings, data or other information) using any communications service, discussion forum, or other feature available on or through Secret Reward Program, in any manner, that is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, invasive of another's privacy, tortious, obscene, profane, infringes on any patent, trademark, trade secret, copyright, right of publicity, right of privacy, any other right of any party or which otherwise violates Viktor&Rolf website terms and conditions. Members further agree not to (a) upload any content that imposes an unreasonable or disproportionately large load on Viktor&Rolf computing, storage or communications infrastructure, or attempts to gain unauthorized access to Secret Reward Program, other accounts, computer systems or networks connected to or related to Secret Reward Program, through password mining or otherwise; (b) contains software viruses or any other computer codes, files, or programmes that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware or network system or to damage or obtain unauthorized access to any system, data or other information of Viktor&Rolf, or any third party; (c) creates member accounts by any automated means or under false pretenses or impersonates any person or entity, including an employee or representative of Viktor&Rolf; or (d) harvests, scrapes or collects any information from https://fragrances.viktor-rolf.com/uk
  • Viktor&Rolf assumes no responsibility for any problems or delays related to any of the equipment or programming associated with or utilized by the member; any human error; or any interruption, deletion, omission, defect or failure of any network or electronic transmission for whatever reason.
  • Viktor&Rolf and each member each irrevocably submit to the exclusive jurisdiction of the courts of England in respect of any dispute or claim arising from Secret Reward Program, the rewards or other member benefits from or relating to Secret Reward Program and these Terms or a member’s participation in Secret Reward Program.
  • Secret Reward Program and these Terms will be governed by and construed in accordance with the laws of England and Wales.
  • If you have questions about your enrolment in Secret Reward Program, these Terms, member account spend balance or rewards, please contact Viktor&Rolf Customer Support at https://fragrances.viktor-rolf.com/uk/contact-us.